Reference

Legal Policies That Govern Your Account

We keep our legal framework direct and readable — no jargon walls, no hidden clauses. Your access to omagic depends on your local law and eligible regions, and this page sets out what we commit to regarding your data, your wallet activity through bKash…

Region-dependent accessWallet data protectionDispute resolution pathPolicy updates via email
omagic Legal Policies That Govern Your Account
DATA AND SECURITY

How We Handle Your Information and Access

Your account security and data privacy sit at the centre of how we operate. Every interaction — from logging in on your Android device to completing a Rocket withdrawal — passes through encrypted channels. Below are the specific practices we follow so you know exactly what happens with your information.

Encrypted Wallet Data When you link bKash, Nagad, or Rocket, the account references are encrypted before storage. We never store your mobile wallet PIN. Transaction records are kept only as long as required for verification and dispute resolution.
Cookie Usage We use cookies to maintain your login session and remember device preferences. No advertising cookies are shared with third-party networks. You can clear cookies from your browser at any time without losing account access — you will simply need to log in again.
Account Verification Before processing a withdrawal, we verify your identity against the phone number and wallet account you registered with. If details do not match, the transaction is paused and you are prompted to update or confirm your information via live chat.
Data Retention We retain personal data for as long as your account is active, plus a reasonable period after closure for regulatory and dispute purposes. After that window, data is permanently deleted from our systems unless local law requires otherwise.
Access From Eligible Regions Your ability to use omagic depends on local law in your jurisdiction. We do not guarantee access from every location. If we detect access from a restricted region, the account may be limited and you will be notified with instructions on balance withdrawal.
Requesting Changes or Deletion You can request a full copy of your stored data, corrections to inaccurate information, or complete deletion by contacting support through live chat or email. We process data requests and confirm completion within a reasonable timeframe, keeping you updated along the way.
REACH OUR TEAM

Contact Us About Legal and Policy Queries

Have a question about how a policy applies to your account? Our support channels handle legal and data queries alongside general account help. We respond to policy-related tickets with higher priority — if you are asking about data deletion, account restriction, or a dispute, flag it clearly in your message so we can route it appropriately.

Live Chat Open the chat bubble from any page on mobile or desktop. Tell the agent your query relates to legal or data policy, and they will escalate if needed. Available around the clock for Bangladesh account holders.
Email Send your request to the address listed in your account settings under Help. Include your registered phone number and a clear subject line mentioning policy or data request so the team can prioritise your ticket.
In-App Request Go to Account, then Help, then submit a formal request. Choose the category Data or Legal when prompted. You will receive a reference number and a confirmation that your query has been received within the same session.

Answers to Policy and Legal Queries

Below are the questions our support team receives most often regarding legal policies, data handling, and account eligibility. If your specific question is not covered here, reach out via live chat or email and reference this page for faster routing.

Access depends on your local law and eligible regions. We do not provide legal advice on jurisdiction-specific rules. You are responsible for confirming that using online platforms like ours is permitted where you live before creating an account.

We collect your phone number, email address, and the wallet reference you use for deposits — whether bKash, Nagad, or Rocket. We do not ask for national ID at registration, though verification may be required before your first withdrawal.

After account closure, we retain data for a limited period to cover any pending disputes or regulatory requirements. Once that window passes, all personal information is permanently deleted from our servers unless local law mandates otherwise.

Yes. Contact our support team via live chat or email and specify you want a full data deletion. We will confirm receipt, process the request, and notify you once deletion is complete. Any remaining balance must be withdrawn first.

We do not sell, rent, or share your mobile wallet details with unrelated parties. Wallet references are used exclusively for processing your deposits and withdrawals. Payment processors receive only the minimum data needed to complete a transaction.

If your jurisdiction changes its stance and we restrict access, we notify you via email. Your remaining balance is returned through the same wallet you used for your last deposit — bKash, Nagad, or Rocket — after standard identity verification.

Material changes are communicated to all active account holders through the email or phone number on file. We also display a notice in your account dashboard for at least seven days after any significant policy update takes effect.

Open live chat or send an email with your transaction reference and a description of the issue. Our team reviews disputes and aims to resolve them fairly. If the initial resolution is unsatisfactory, you can escalate by requesting a senior review in writing.

Cookies keep your session active so you do not need to log in repeatedly. If you block cookies, you can still access your account but will need to authenticate each time you open the browser. No advertising cookies are placed on your device.

Absolutely. Submit a data access request through live chat or email. We compile a downloadable record of your stored information — registration details, transaction history, and communication logs — and send it to your registered email within a reasonable period.